Support Team

Customer Support

Fast, direct help with your AI-run online stores. You talk to the engineers who build Reqursor, not a chatbot or a script.

Email Support
For questions about your stores, a change that needs undoing, or anything else in Reqursor. Critical incidents always come first: see the response time targets below.
[email protected]
Emergency Escalation
Agencies on the Scale plan get a dedicated escalation channel for critical incidents, such as a store going down or an AI change causing problems.
Scale Plan Only
Custom pricing

Response Time Targets

Critical< 1 Hour

A store is down, data looks wrong, or an AI change is causing problems in your stores.

High< 4 Hours

The AI isn't working as it should, changes can't go live, monitoring has stopped, or a change needs undoing.

Normal< 24 Hours

General questions, feature requests, help fitting the AI to your way of working, planning a store move.

Severity	Response	Description
Critical	< 1 Hour	A store is down, data looks wrong, or an AI change is causing problems in your stores.
High	< 4 Hours	The AI isn't working as it should, changes can't go live, monitoring has stopped, or a change needs undoing.
Normal	< 24 Hours	General questions, feature requests, help fitting the AI to your way of working, planning a store move.

Response times are targets. The Scale plan includes a written service agreement.

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